This session introduces the CQ® model and the four Capabilities, and then discusses in more detail the importance of the first two Capabilities of CQ® Drive and CQ® Knowledge.

Step One: Download the Lessons and Complete the Activity

The written lesson contains the material you need to know to complete this lesson.  At the end of the PDF, there’s an activity you should complete.

Step Three: Take the Quiz

Before you can move on to the next lesson, you must pass the quiz.

SESSÃO 3, Curso 1: O MODELO CQ® E OUTRAS FERRAMENTAS